TERMS OF SERVICE

Belenza.pk

Last Updated: October 13, 2026

1. Introduction

Welcome to Belenza.pk, your online destination for beauty, skincare, and personal care products in Pakistan.

These Terms of Service govern your access to and use of our website, products, and services. Throughout these terms, “Belenza.pk,” “we,” “us,” and “our” refer to Belenza.pk, while “you” and “your” refer to our customers and website visitors.

By accessing our website or placing an order, you agree to these Terms of Service and our applicable Privacy Policy, Shipping Policy, and Return and Refund Policy.

Please read these terms carefully before making a purchase.

2. Eligibility and Website Use

By using Belenza.pk, you confirm that you are legally capable of entering into a purchase agreement under applicable law.

You agree to use our website only for lawful purposes and to provide accurate, complete, and up-to-date information when placing an order.

We reserve the right to restrict or refuse access where reasonably necessary to prevent fraud, misuse, or violations of these terms, subject to applicable law.

3. Products and Descriptions

Belenza.pk offers beauty, skincare, and personal care products. We make reasonable efforts to ensure that product descriptions, photographs, ingredients, prices, and other information are accurate and up to date.

However:

• Product colors, textures, packaging, and appearance may vary slightly due to lighting, photography, screen settings, or manufacturer updates.
• Product availability may change without prior notice.
• Packaging or formulations may be updated by manufacturers, where applicable.
• Product images are provided for illustrative purposes and may not represent every packaging variation.

Please review the product description, ingredients, usage instructions, and relevant warnings before placing your order.

4. Skincare and Beauty Product Disclaimer

Our beauty and skincare products are intended to be used according to their labels and instructions.

Individual results may vary depending on skin type, skin condition, product usage, and other individual factors. We do not guarantee specific cosmetic results unless expressly stated in a product description and supported by applicable information.

Please keep the following in mind:

• Review the ingredient list before using a product, especially if you have known sensitivities or allergies.
• Perform a patch test where appropriate and follow the product's instructions.
• Discontinue use if irritation or an adverse reaction occurs.
• Avoid contact with eyes and follow any product-specific warnings.
• Consult a qualified healthcare professional if you have a skin condition, are concerned about an ingredient, or need advice about using a product during pregnancy or alongside medication.

Unless expressly stated otherwise, our products are not intended to diagnose, treat, cure, or prevent any disease. Information on our website is not a substitute for professional medical advice.

Nothing in this section excludes any responsibility that cannot legally be excluded under applicable law.

5. Product Authenticity and Quality

We aim to supply products that match their descriptions and are sourced through our intended supply channels.

Product ingredients, manufacturing details, expiry dates, batch information, and storage requirements may vary by product and manufacturer. Customers should check the packaging and follow the manufacturer's instructions.

If you believe that a product is defective, damaged, expired, incorrect, or otherwise does not conform to its description, please contact our customer support team promptly with your order details and supporting photographs where appropriate.

Any resolution will be handled in accordance with our Return and Refund Policy and applicable law.

6. Prices and Promotions

All prices are displayed in the currency indicated on our website. Applicable delivery charges and other disclosed costs will be communicated during checkout or before order confirmation.

We reserve the right to correct genuine pricing, listing, or typographical errors and to update prices or promotions prospectively.

Promotional offers may be subject to specific eligibility requirements, validity periods, stock availability, or other conditions disclosed with the offer.

If an order is affected by a material pricing error, we may contact you to confirm whether you wish to proceed at the correct price or cancel the order. If payment has already been collected and the order is cancelled, any applicable refund will be processed according to our refund procedures and applicable law.

7. Orders and Order Acceptance

When placing an order, you agree to provide accurate information, including your name, phone number, delivery address, and any information reasonably required to process your purchase.

After submitting an order, you may receive an order acknowledgement. An acknowledgement does not necessarily mean that the order has been finally accepted or dispatched.

We may contact you to verify your order, particularly for Cash on Delivery purchases.

We reserve the right to decline or cancel an order for legitimate reasons, including:

• Product unavailability.
• Incorrect pricing or product information.
• Incomplete or inaccurate delivery details.
• Suspected fraudulent, duplicate, or unauthorized orders.
• Inability to verify the order or arrange delivery.

If an order is cancelled after payment has been received, any applicable refund will be handled in accordance with our Refund Policy.

8. Payment Methods and Cash on Delivery

Belenza.pk offers Cash on Delivery (COD) where available, along with any other payment methods displayed at checkout.

For COD orders:

• Customers must provide a valid phone number and accurate delivery address.
• Customers should be available to receive the parcel and pay the confirmed order amount upon delivery.
• Our team or delivery partner may contact customers to confirm order details.
• Customers should inspect the parcel for visible damage or delivery discrepancies in accordance with the courier's procedures.

Repeated refusals, false contact details, or fraudulent orders may result in additional verification or restrictions on future COD orders, subject to applicable law.

Prepaid orders, if offered, must be paid through the payment methods made available at checkout.

9. Shipping and Delivery

We deliver to eligible locations in Pakistan as specified on our website or communicated by our customer support team.

Estimated delivery times are provided for guidance and are not guaranteed unless expressly stated otherwise. Delays may occur due to courier operations, weather, public holidays, remote delivery locations, or circumstances beyond our reasonable control.

Customers are responsible for providing complete and accurate delivery details. Additional delivery charges, where applicable, will be disclosed before order confirmation.

If a parcel is delayed, returned to sender, or marked as undeliverable, please contact us so that we can review the available options.

10. Returns, Exchanges, and Refunds

Returns, exchanges, and refunds are governed by our separate Return and Refund Policy, which customers should review before placing an order.

Because beauty and skincare products may be affected by hygiene and product-safety considerations, eligibility for returns may depend on the product type, whether its seal or packaging has been opened, its condition, and the reason for the return.

If you receive a damaged, defective, incorrect, expired, or materially misdescribed product, contact us promptly with your order number and relevant evidence.

Where a return is approved, we will communicate the applicable return instructions and available resolution, which may include a replacement, exchange, or refund as appropriate.

Nothing in this section is intended to remove any rights or remedies available to customers under applicable law.

11. Order Cancellation

If you wish to cancel an order, please contact us as soon as possible using our official customer support details.

We will make reasonable efforts to accommodate cancellation requests before the order is processed or dispatched. Once the parcel has been handed to the courier, cancellation may no longer be possible, and our applicable Return and Refund Policy may apply.

Any cancellation or refund involving a prepaid order will be handled according to our applicable policies and law.

12. Privacy and Personal Information

We collect and use customer information as reasonably necessary to operate our store, process orders, arrange deliveries, provide customer support, prevent fraud, and comply with legal obligations.

As our store operates on Shopify, certain information may be processed through Shopify and relevant third-party service providers, including payment processors and courier companies, as necessary to provide our services.

Our handling of personal information is described in our Privacy Policy.

Customers should not share passwords, one-time passwords (OTPs), or other sensitive account credentials with anyone claiming to represent Belenza.pk through unofficial channels.

13. Intellectual Property

All content on Belenza.pk, including our original text, website design, graphics, logos, and other materials owned by or licensed to us, is protected by applicable intellectual property laws.

You may not reproduce, distribute, modify, or commercially exploit our protected content without prior written permission, except where permitted by law.

Third-party product names, trademarks, and logos remain the property of their respective owners.

14. Prohibited Activities

You agree not to:

• Use our website for unlawful or fraudulent activities.
• Submit false orders or deliberately provide misleading information.
• Attempt to interfere with website security or functionality.
• Upload malicious software or attempt unauthorized access.
• Copy or misuse our protected website content.
• Violate the rights of Belenza.pk, our customers, or other third parties.

We may take reasonable action to protect our store, customers, and services from misuse, subject to applicable law.

15. Third-Party Services

Our website may use or link to third-party services, including Shopify, courier companies, payment providers, and external websites.

Such services may be governed by their own terms and privacy policies. We are not responsible for independent third-party services beyond responsibilities imposed on us by applicable law.

16. Limitation of Liability

To the extent permitted by applicable law, Belenza.pk will not be responsible for indirect or consequential losses arising from website interruptions, third-party service failures, or delivery delays outside our reasonable control.

We do not guarantee uninterrupted or error-free access to our website.

Nothing in these terms excludes or limits any liability, consumer protection, or other rights that cannot lawfully be excluded or limited under applicable law.

17. Changes to These Terms

We may revise these Terms of Service from time to time to reflect changes in our business, services, operational practices, or legal requirements.

Updated terms will be published on this page with a revised “Last Updated” date.

Your continued use of our website after revised terms are published will be subject to applicable law and any consent requirements that may apply.

18. Governing Law

These Terms of Service are governed by the applicable laws of Pakistan.

Any dispute arising in connection with these terms will be addressed by the competent courts or authorities having jurisdiction under applicable law.

Nothing in these terms prevents a customer from exercising any non-waivable legal right or remedy.

19. Contact Information

For questions about these Terms of Service, your order, or our products, please contact us using the details below.

Business Name: Belenza.pk
Website: https://belenza.pk
Email: [belenza.pk@gmail.com]
Phone/WhatsApp: [03021793828]
Business Address: [Lahore Jaranwala Road Lahore]

Please include your order number when contacting us about an existing purchase so that we can assist you more efficiently.

Thank you for choosing Belenza.pk.