Shipping policy

Shipping Policy

Belenza.pk

Last Updated: October 13, 2026

At Belenza.pk, we are committed to delivering your beauty, skincare, and personal care products safely and efficiently. This Shipping Policy explains how we process, dispatch, and deliver orders placed through our website.

By placing an order on Belenza.pk, you agree to the terms outlined in this policy.

1. Shipping Coverage

Belenza.pk currently offers delivery across eligible locations in Pakistan.

Delivery availability may depend on your city, area, courier service coverage, and other operational factors. If delivery is unavailable in your area, our team may contact you to discuss the available options.

2. Order Processing Time

Orders are generally processed within 1–3 business days after placement and, where necessary, order confirmation.

Business days exclude Sundays and public holidays unless otherwise communicated.

During promotional campaigns, sales, public holidays, or periods of high order volume, processing may take longer than usual.

For Cash on Delivery (COD) orders, we may contact you to confirm your order details before dispatch.

3. Estimated Delivery Time

Our estimated delivery times are as follows:

  • Major cities in Pakistan: Approximately 2–5 business days after dispatch.
  • Other cities and eligible locations: Approximately 3–7 business days after dispatch.

These are estimates, not guaranteed delivery dates. Actual delivery times may vary depending on the courier company, destination, weather conditions, public holidays, and other circumstances beyond our reasonable control.

4. Shipping Charges

Shipping charges, if applicable, will be displayed during checkout or communicated to you before order confirmation.

From time to time, Belenza.pk may offer free shipping or promotional delivery discounts. Such offers may be subject to minimum order values, specific locations, promotional periods, or other conditions disclosed with the offer.

5. Cash on Delivery (COD)

Belenza.pk offers Cash on Delivery on eligible orders and in eligible delivery locations.

For COD orders:

  • Customers pay the confirmed order amount upon delivery.
  • Customers must provide an accurate delivery address and a valid contact number.
  • Our team or courier partner may contact you to confirm delivery details.
  • Please ensure that someone is available to receive the parcel and make payment.

Repeated failed deliveries, false contact details, or suspected fraudulent orders may result in additional verification or restrictions on future COD orders, subject to applicable law.

6. Order Tracking

Where tracking is available, tracking details may be shared with you through SMS, WhatsApp, email, or another available communication channel.

You may use the provided tracking information to check your parcel's delivery status through the relevant courier service.

If you have not received tracking details or need help with an order, please contact our customer support team and provide your order number.

7. Incorrect Shipping Information

Customers are responsible for providing accurate and complete shipping information, including their full name, phone number, city, area, and delivery address.

Belenza.pk cannot guarantee successful delivery when incorrect or incomplete information is provided. If an address correction is required after dispatch, additional delivery time or charges may apply, depending on the courier's procedures.

Please contact us as soon as possible if you notice an error in your shipping information.

8. Delayed Deliveries

Although we work to dispatch and deliver orders promptly, delays may occur because of:

  • Courier service disruptions.
  • Severe weather conditions.
  • Public holidays or high-volume sales periods.
  • Incorrect or incomplete delivery information.
  • Remote locations or limited courier coverage.
  • Other circumstances beyond our reasonable control.

If your order is delayed beyond the expected delivery period, please contact our customer support team so that we can review its status.

9. Lost, Damaged, or Incorrect Deliveries

If your parcel arrives visibly damaged, contains an incorrect product, or appears to be missing items, please contact us as soon as possible.

Provide your order number and clear photographs or videos of the parcel and product, where available.

We will review the issue and work with the relevant courier or fulfilment partner to determine an appropriate resolution in accordance with our Return & Refund Policy and applicable law.

Nothing in this policy limits any rights you may have under applicable consumer-protection laws.

10. Failed Delivery and Returned Parcels

A delivery may fail if the recipient is unavailable, the address is incorrect, the phone number cannot be reached, or the parcel is refused.

If a parcel is returned to us, our team may contact you to confirm the address and discuss whether redelivery or another appropriate arrangement is available.

Any additional delivery charges, where applicable, will be communicated before the arrangement is confirmed.

11. Order Cancellation

If you wish to cancel an order, please contact us as soon as possible.

We will try to accommodate cancellation requests before an order is processed or dispatched. Once an order has been handed over to the courier, cancellation may no longer be possible, and our Return & Refund Policy may apply.

For prepaid orders, any applicable refund will be handled according to our refund procedures and applicable law.

12. Product Handling

We take reasonable care when preparing beauty and skincare products for dispatch.

Customers should follow the storage instructions provided on product packaging and keep products away from unsuitable temperatures, direct sunlight, or other conditions that may affect product quality.

If a product arrives damaged, leaking, or otherwise compromised, please contact us promptly before using it.

13. Contact Information

If you have questions about shipping, delivery, or an existing order, please contact us:

Store Name: Belenza.pk
Website: https://belenza.pk
Email: [belenza.pk@gmail.com]
Phone/WhatsApp: [03021793828]
Business Address: [Lahore Jaranwala Road Lahore]

Please include your order number when contacting us about a delivery.

Thank you for shopping with Belenza.pk. We appreciate your trust and look forward to delivering your favourite beauty and skincare products to your doorstep.